Shipping & Returns



We deliver Monday to Friday, excluding weekends and public holidays and the delivery time depends on your location and the product availability. All orders are dispatched within 1-3 business days depending on stock availability. Delivery to PO Boxes, Parcel Collect and Parcel Lockers now available. 






 EXPRESS POST          = $14.95


 Free Shipping          = Over $100




 You'll find your tracking number under "Consignment Number" on shipment confirmation email.


 Delivery to Metro cities – 2-3 Business Days


 Delivery to Remote and Regional areas – 3-10 Business Days 


 *additional charges may apply for shipping if the parcel is over the weight limit 


 What if I am not at home at the delivery?


 If you not at home at the time of delivery, parcel will be left at safe place at your house or it will be deliver to your local post office. Please contact us if there are any delays in your order. 


 It's always best to have a parcel be delivered where someone will be available to sign for the parcel.


 If you are having your parcel delivered to a work address, please ensure you include your business name and any delivery instructions (eg "Leave at Reception").



Returns & Refunds

All products that are sold on Perfume Palace are authentic. We take pride in offering genuine products from all the brands we carry.


We offer returns (exchange and refund) given that it is within 10 days of purchase.


Change of mind returns


Change of mind returns are accepted, however a restocking fee of 7% per item applies. The customer will also need to cover the cost of return shipping. Returns are accepted given that the product is not open, unused and remains in the original packaging. If these conditions are not met, the customer will be denied a refund/ exchange and the item will be returned to them at their own cost.


Faulty or damaged items


We pride ourselves with the quality delivered to customers, however in saying that a customer may receive a faulty or damaged item. Please be sure to contact us within one week of the item being delivered with a detailed description and sending us photos or a video of the item.


Skin Reactions and Allergies   


If a reaction to one of our products occurs, be sure to cease using the product immediately. We cannot be held liable for the presence of some ingredients that may cause allergic reactions or cause skin sensitivity. Please read the product's label carefully before using on skin.


Incorrect item


If you have received an incorrect item, please sure to immediately contact our friendly customer service team for a return to be arranged.

Free Shipping Over $100
Authorised Stockist
Genuine Products Guarantee
Secure Shopping Guarantee
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